Need to know
- Take steps today to keep your EBT card safe from electronic theft
- The ebtEDGE website and mobile app are the only safe places to manage your benefits
- People with EBT cards are encouraged to lock their cards when not in use and block out of state and online purchases
SALEM – The Oregon Department of Human Services is encouraging people in Oregon to take steps protect their Electronic Benefit Transfer (EBT) cards from electronic theft. Electronic theft includes card skimming, card cloning, phishing and other similar methods.
“We know that many individuals and families in Oregon rely on the food and cash assistance they receive through their EBT cards to meet their basic needs and to get enough healthy food for themselves and their families,” said Claire Seguin (she/her), director of the ODHS Self-Sufficiency Programs. “We urge everyone with an EBT card to take these simple steps to protect their benefits.”
How to protect your EBT card information:
- The ebtEDGE website and mobile app are the only safe places to manage your benefits. Bookmark the ebtEDGE login page (cardholder.ebtedge.com) in your browser for quick access. Download the app on the Apple App Store or get it on Google Play. Do not use any other website or app to check benefits.
- Beware of social media scams. Only trust social media posts and messages from ODHS official accounts. We will never ask for your benefits card information on social media.
- Freeze your card right after each use and unfreeze it before you make purchases. Visit Cardholder.ebtEDGE.com or use the ebtEDGE mobile app. Look for “Freeze Card” under “Account Services.”
- Block purchases made outside of Oregon and online purchases. Visit Cardholder.EBTedge.com or use the ebtEDGE mobile app. Look for “Protect My Account” under “Account Services.” You can remove the blocks later if needed.
- Keep your PIN secret. Don’t share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
- Check the activity on your EBT account regularly. If you see any purchases you didn’t make, cancel your card immediately.
- Check card reading machines for anything suspicious on top of or attached to the card swiper or keypad. They can be hard to spot, but are often bigger than the original machine and may hide parts of the machine.
- Do not provide your EBT card number or PIN by phone or text. Scammers use text messages to get EBT card numbers and PINs. These are called phishing scams. ODHS will never send a text message to ask for your EBT card number or PIN.
How to request replacement SNAP benefits
- Visit the ODHS website at https://www.oregon.gov/dhs/assistance/food-benefits/pages/replacement%20-benefits.aspx for information on how to request benefits via email or mail.
- Visit a local office. Find an office near you at https://www.oregon.gov/dhs/Offices/Pages/one-services.aspx
- Call the ONE customer service center at 1-800-699-9075
If your Temporary Assistance for Needy Families (TANF) benefits are stolen
You can request replacement benefits by contacting:
- Your family coach
- The ONE customer service center at 1-800-699-9075
- Local Self-Sufficiency Programs Office, find an office online at https://www.oregon.gov/dhs/Offices/Pages/Self-Sufficiency.aspx.
Resources to help meet basic needs
- Find a food pantry: foodfinder.oregonfoodbank.org
- www.211info.org
- Oregon Department of Human Services Resources
- Find food resources in your community: needfood.oregon.gov
- Find a food pantry: foodfinder.oregonfoodbank.org
- Learn about government programs and community resources for older adults and people with disabilities: Aging and Disability Resource Connection of Oregon at 1-855-673-2372 or www.adrcoforegon.org.
- Dial 2-1-1, or text your zip code to 898-211, www.211info.org
- Find local resources and support by contacting your local Community Action Agency: www.caporegon.org/find-services/
- Oregon Department of Human Services COVID-19 help center
About SNAP
Administered by ODHS, SNAP is a federal program that provides food assistance to approximately 1 million eligible, low-income families and individuals in Oregon, including many older adults and people with disabilities. Oregonians in need can apply for benefits, including SNAP, child care, cash assistance and Medicaid. Learn more at https://govstatus.egov.com/or-dhs-benefits. For local resources in your area, such as food or shelter, please call 2-1-1 or reach out to the state’s Aging and Disability Resource Connection (ADRC) at 1-855-ORE-ADRC or 1-855-673-2372.
–Information courtesy Oregon Dept. of Human Services
